Address: Level 4, 39 Webb Street, Mount Cook, 6011

Postal: PO Box 9186, Vivian Street, Wellington 6141, New Zealand

Phone: +64 4 801 5812

Text/Viber/Whatsapp: 027 552 5890


If you have a complaint you wish to take to the board relating to strategy or the board, you are welcome to send a letter with supporting documentation to within two months of something occurring. Please allow one month for a response time to you, thank you for your patience.

If you are writing to ask for help coming to Aotearoa New Zealand: Legally, we cannot provide immigration advice. Because of limited resources and expertise, we can only work with refugee background communities already settled in Aotearoa New Zealand. If you are looking for support from outside of New Zealand, we suggest that you contact your nearest UNHCR office, or look at the Immigration NZ website.

If you are writing to request refugee-background community involvement in a project: Please complete this form and email it to us at